Warranty Policy

Warranty period

Each Truenergy battery carries the warranty printed on its label and invoice (48 to 72 months depending on the model), counted from the date of purchase.

What is covered

Manufacturing defects and failure to hold charge under normal use, as assessed by our authorised service team.

What is not covered

• Physical damage, a broken container or tampered seals.
• Damage from overcharging, a faulty inverter, or wrong installation.
• Using acid or tap water instead of distilled water.
• Batteries without a valid invoice or with a removed or altered serial number.

How to claim

1. Keep your invoice and warranty card.
2. Raise a service request on our Support page or contact your dealer.
3. Our team will inspect the battery and repair or replace it as per the warranty terms.