Privacy Policy
How we collect and use your personal data
Last updated: 19 September 2026
This policy explains how Truenergy ("we", "us") handles personal data you share on this website, in line with the Digital Personal Data Protection Act, 2023 (India).
Data we collect
- Details you enter in our forms: name, phone number, email, city, pincode, company and your message.
- For warranty registration: product serial number, purchase date, dealer name and invoice copy.
- Technical data: IP address, browser type, pages visited and campaign (UTM) information.
Why we use it
- To reply to your enquiry and share prices, dealer details and support.
- To register and process warranty and service requests.
- To improve our website and understand which pages are useful.
Consent
We process your data based on the consent you give when you submit a form. You can withdraw consent at any time by writing to us.
Sharing
We share your details only with our authorised dealers and service partners so they can help you, and with service providers who host our website and email. We never sell your data.
Retention
We keep enquiry data for as long as needed to serve you and meet legal requirements, then delete it.
Your rights
You can ask to access, correct or delete your personal data, or raise a grievance, by emailing info@truenergy.in.
Cookies
We use essential cookies to run the site and, with your consent, analytics cookies to understand how it is used.