Service & Support

Raise a service request, check your ticket status or register your warranty.

Raise a service request

You will get a ticket number. Our service team responds within 48 hours.

Full name *

Mobile number *

Email (optional)

State *

City *

Pincode (optional)

Battery model

Battery serial number

Purchase date

Problem *

Describe the problem (optional)

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Your details are safe. We never share them for marketing.

Check request status

Enter the reference number from your confirmation (e.g. SR2609191234) and your mobile number.

Raised: · Last update:

Need help right now?

+91 99114 60052 WhatsApp support

Mon – Sat, 9:30 AM – 6:30 PM

Care & warranty FAQs

Use the Warranty Registration page. Enter your battery serial number, purchase date and upload your invoice.

Physical damage, tampering, using acid or tap water, overcharging from a faulty inverter, or a missing invoice or serial number.

Keep it in a ventilated place away from direct sunlight, check the water level every 2–3 months and top up only with distilled water, and keep the terminals clean and tight.

Common reasons are a higher load than before, a low water level, loose terminals, or an inverter that is not charging fully. Raise a service request and our team will help.